Question 1

What areas does TSA Clean Group cover?

Accepted Answer

TSA Clean Group operates across Sydney and surrounding regions in NSW, including Sydney CBD, Parramatta, Inner West, North Shore, Eastern Suburbs, Western Sydney, and Northern Beaches. Contact us to confirm service at your specific location.

Question 2

How do I book a cleaning service with TSA Clean Group?

Accepted Answer

You can book our services directly through our website by requesting a free quote online, or call our team at 0436 299 944. We offer flexible scheduling for one-time and recurring cleanings.

Question 3

What is your cancellation policy?

Accepted Answer

Cancellations made at least 48 hours in advance incur no charge. For cancellations within 48 hours, a fee may apply. Please contact us as early as possible to reschedule or adjust your booking.

Question 4

How often should I schedule a residential cleaning?

Accepted Answer

The frequency depends on your home size and lifestyle. We recommend weekly or fortnightly cleanings for continuous freshness, or monthly and seasonal deep cleans for maintenance.

Question 5

Do I need to provide cleaning supplies for residential services?

Accepted Answer

No, TSA Clean Group provides all professional cleaning supplies and commercial-grade equipment. We use non-toxic, eco-friendly products by default. If you prefer specific products, we are happy to accommodate.

Question 6

Are your cleaning services pet-friendly?

Accepted Answer

Yes, our cleaning solutions are eco-friendly, non-toxic, and completely safe for children and pets. Our cleaners are trained to work respectfully around household animals.

Question 7

What types of commercial properties do you clean in Sydney?

Accepted Answer

We clean a diverse range of commercial properties across Sydney, including corporate offices, medical centres, retail stores, gyms, strata buildings, schools, and industrial warehouses.

Question 8

Can you clean my office after business hours?

Accepted Answer

Yes. We offer fully flexible scheduling including early mornings, evenings, after-hours, and weekends to ensure zero disruption to your daily workplace operations.

Question 9

Can you customize cleaning plans for my business?

Accepted Answer

Absolutely. We develop bespoke cleaning schedules and scope-of-work checklists aligned with your facility size, frequency requirements, and compliance standards.

Question 10

What does your end-of-lease cleaning include?

Accepted Answer

Our end-of-lease bond clean is built to satisfy strict real estate agent and landlord checklists. It includes deep oven and kitchen degreasing, bathroom descaling, window washing, wall spot cleaning, and carpet steam extraction.

Question 11

How often should carpets be professionally steam cleaned?

Accepted Answer

We recommend hot-water extraction steam cleaning every 6 to 12 months to remove deep allergens, dust mites, and stubborn stains, prolonging the life of your carpet fibres.

Question 12

Do you clean exterior windows and high-access glass?

Accepted Answer

Yes, we provide streak-free interior and exterior window cleaning for residential and commercial premises, using purified water and safe reach equipment.

Question 13

What makes your cleaning products eco-friendly?

Accepted Answer

Our products are biodegradable, non-toxic, plant-based, and free from harsh fumes, ammonia, and chlorine bleach, ensuring high indoor air quality for your home or workplace.

Question 14

How does TSA Clean Group promote sustainability?

Accepted Answer

We practice sustainability through biodegradable formulations, water-conserving microfiber systems, HEPA filtration vacuums, and minimized single-use plastics.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards (Visa, MasterCard, Amex), direct bank transfers, and invoicing for regular commercial accounts.

Question 16

What is your 100% satisfaction guarantee policy?

Accepted Answer

If any area cleaned does not meet your expectations, let us know within 24 hours. Our team will return and re-clean the specific area completely free of charge.

Frequently AskedQuestions

General Cleaning FAQs